Based on 51 reviews
The Breeder's Assistant
18:20 23 Apr 19
As I watched my friends complain and get the worst customer service from other pool companies, I was so grateful that I chose WALTER at Aquascapes! Professional, courteous and really knows how design a pool! It is better than I ever imagined!
13:25 19 Apr 19
Have you ever had a friend tell you the horror story about building a pool. Well if you have, then you never heard of Aquascapes Pool and Spa. This was a worry free experience for my wife and I. Aquascapes came recommended to us from family friends of mine that also used them to install their pool. First, I would like to say that you as a consumer must and should always do your do diligence when signing a contract with any company. You need to read the fine print and never leave things as "Did nt we talk about you doing this or that." Have it in writing. With that being said I asked for references and called each one. Some of the folks sent me pictures and disclosed the good and the bad of their experiences with Aquascapes obviously these homeowners had more good things to say than negative. Next, we waited until they where completely done with the family friend's pool before moving forward. The reason was to see about service after the install. Ofcourse Aquascapes handled thing in straightforward manner and we felt very comfortable moving forward. We then begin to lay out the plan for our pool. Each step was handled with care and and very well thought out. Everytime I asked a question all I had to do was call James Isbell. James was the project manger for our pool he was NOT just a salesman that dump us off on someone else. He handle things in a very up front and honest manner. The pool installation. I can not say that things went exactly as planned but some of that was because of me. I didnt get the tree stump removed fast enough to keep up with the proection time and I caused a two day delay because of this dum stump. What I should have done was let Aquascapes handle the whole thing rather then try and save a hundred and some bucks. My cable line was cut even though we called it was only three inches underground the phone company came out and fixed the same day. No expense to us. The tile guys put in the tile which looked amazing. A few days passed and two men came back fixed something because they didnt like the way it looked. Which i will say impressed me because it looked great the first time ( it was just one tile). I was very impressed. I was off of work and at home during most of the project. None of the installers cut any conners. They all did a stand up job. In all Aquascapes did a great job and we were very pleased with James Isbell. James was very professional and refreshing to work with.
14:41 11 Apr 19
Highly Recommend!!! Aquascapes saved us from a horrendous situation where another pool builder ran off with $20,000. As you can imagine we were gun shy to deal with any pool builder after that! From the beginning Brian & Sean made us feel confident & comfortable with Aquascapes taking over our project! As the project progressed we realized just how lucky we were to have them take over! They discovered structural, plumbing & permit issues which could have cost us thousands & required us to tear down the new covered patio. Everyone we interacted with crews, pool school & service were wonderful!!! We will have them build our outdoor kitchen next!! We recommend them to all our family, friends, neighbors & clients. Thank you Aquascapes for giving us a beautiful backyard!!
16:06 16 Mar 19
16:37 05 Mar 19
We highly recommend Aquascapes! We chose Aquascapes because of the professional presentation and the cost/value of the project. We are very happy with our choice. This company focuses on quality work and communication. There was so much rain during construction, but I was never anxious or worried about our pool project. Sean was always available (does he ever sleep?), and the crews they use are very prompt and respectful of our property. Now we have a beautiful pool and the confidence of a great relationship with Aquascapes for the future. We have built several pools/houses/etc in the past and this is one of the best experiences we have had with construction. Thank you!!
02:55 29 Nov 18
We decided we wanted a major upgrade our backyard and weren't really sure what all could be done as we had a relatively small backyard. We contacted two pool / patio cover builders prior to contacting Aquascapes. When we initially met with James and Luis, it was clear that they both are enthusiastic about designing and building pools/patios. The fact that you can sit down with them at their office and go through the design with them set them apart from the other two pool builders we met with. Once the pool construction process began the whole project ran like clockwork. One crew would finish and the next would show up, sometimes even on the same day. The pool and covered patio were built in just under 35 days during a very rainy time of year. I have never had any home construction project run so smooth once it began. Thanks, James, Luis, and the whole Aquascapes Family for a job well done. - Salgado Family
01:13 22 Oct 18
This company is an amazing pool builders, enjoyed doing business with them, any concerns we had they always where there to explain and tell us all the information we needed. Also they were always on time, good communication skills with me and my wife, very professional. Highly recommend Mr. Walter Prescott. Very satisfied with his work and I get to enjoy my pool in the summers.
21:58 01 Sep 18
Couldn’t have asked for a better experience. This is our first pool so we really didn’t know what we were doing. Brian and Sean were able to interpret our rough ideas and turn them into our dream pool. Crews were courteous and polite and even once the process started and we had a few changes in mind, they made them happen. We had shopped other pool companies in the process and we’re thankful we chose Aquascapes. We now have a beautiful custom pool and they were able to do it for a fair price. Thanks so much guys. We use our pool every day and absolutely love it.
14:51 27 Aug 18
Aquascapes PoolWow! Amazing experience! Daily emails (or alerts on app) to let us know what they are doing that day, responsive to questions, good price, worked quickly and efficiently!!! Always hear terrible stories of pool companies but Aquascapes was AWESOME to work with!!!
18:28 23 Aug 18
We are very happy we went with Aquascapes! We received quotes from other pool companies and although we had some lower bids, we put our trust in them to do a better job. Sean was the designer and project manager and he really knows his stuff. He gave us that peace of mind that any family needs to guarantee that they'll use nothing but the best and wouldn't skip any corners. They also use an app for your phone that lets you know updates, pictures, and scheduling so you're always up to date. Everything turned out better than we expected and we love our new backyard paradise!
23:33 12 Aug 18
If you are reading this, like me , you count on reviews to help guide you with making important decisions. I had to take a moment to leave mine.We considered multiple pool companies before choosing Auquascapes. We initially based it off of the right budget, but then we learned some friends had used them also and their experience was just as wonderful. Aside from the price being great, the design was exactly what we'd imagined. First off, the professionalism of the entire crew. Never once did I have a miscommunication, nor did they ever leave my yard trashed at the end of the day. Always here on time, and working hard to finish a job. Aside from weather complications in the beginning, the entire process went incredibly smooth, and timely. Start to finish the experience was seamless never time wasted or things dragging by. Their diligence to get the job done and done right was impressive and appreciated.Let’s move on to Walter, the owner. He was nothing short of amazing. Always answering any, and all the questions, extremely patient, and overall great guy. We knew right away we were going to have an honest, and professional company to work with.We couldn’t be happier with our outcome!! Big thanks to the landscaping guys also! They easily understood my vision, and put together something perfect for us!If you’re looking for a reliable company that delivers, this too is your choice!
20:25 28 Jul 18
High quality materials and a beautiful final product!! James knows his stuff and will make your backyard dreams come true. James and his creative team re-purposed some old 1800s barnwood and built an amazing TV wall for our patio. A friend of ours signed a contract with Aquascapes after seeing our backyard.
18:19 12 Jul 18
Thank you to James Isbell and Aquascapes Pools & Spas for our beautiful custom pool. You made the process easy to follow and if we hadn’t had rain, it would have been completed way ahead of schedule. Your ability to interpret the design my husband had in mind and incorporate the items I wanted in the design while keeping us under budget, made our decision to build a pool an easy one. We appreciated you keeping us well informed during the entire process. We definitely have a one of a kind pool and are happy to recommend Aquascapes to our friends and family. Thank you again for our backyard oasis!
02:44 31 May 18
We had a wonderful experience. I have to say I was a little leery when I read a bad review. I asked Aquascapes about this customer and they explained what had happen and it was no fault of theirs. Our sales person Todd told us the complete process before we decided. He explained the extra costs like moving electric lines, upgrading your gas meter there was no surprises. He promised us that the pool would be finish by Thanksgiving it was completed 2 weeks prior. The contractors they use were very professional. The owner Walter, Sean, Cory all came out to check on the progress. Todd was there daily as well. I would highly recommend them our pool is beautiful. Wish I could add a picture.
14:53 27 May 18
An outstanding experience! Our pool was built in 5 weeks from start to finish! Brian walked us through every detail. It was so easy! After the pool was complete, the great service didn't stop there. We had a small issue over Memorial Day Weekend... I went online and placed a service request. Sean called me five minutes after I hit send - on the Sunday of Memorial Day Weekend!! He walked me through some troubleshooting points, and the issue was resolved! They are always so nice and ready to help! I cannot recommend this company enough. We are thrilled with the pool and the service we receive! Please call them! You will NOT be disappointed 🙂
22:30 25 May 18
Look no further if bidding new pool construction!! Sean, Kelly, Matt and the entire Aquascapes team are fantastic. Having gone through this process with 3 different pools I can say the biggest difference with Aquascapes is project management and communication. I appreciated getting regular updates with the Buildertrend app and I also LOVED that subcontractors kept all scheduled appointments. We got extremely lucky with weather (and started our process before the busy summer season), but went from excavation to swimming in only 25 days. Not to mention we now have a gorgeous backyard that we are taking full advantage of everyday!! Thank you Aquascapes!!
18:12 06 Mar 18
Thank you again Aquascapes! You rescued our family from a pool disaster, and your result is breath taking. Dont go with any other poolbuilder. Save yourself the heart ache and trouble. Aquascapes is the right builder. Dont make my mistake. Make aquascapes your first choice.
18:49 31 Oct 17
My husband and I were totally lost after our original pool builder abandoned us. We had no idea how we were going to finish such a huge project on our own. Thank God we were introduced to Sean Lewing with Aquascapes! He came to our home with empathy and assessed the situation. From there he provided us with different options and gave us his expert advice. After feeling so alone and defeated it was so nice to have someone we could trust on our side. There are so many shady contractors out there and it’s hard to know who is trustworthy and reliable. I can say, without a doubt, that Sean is one of the good guys who cares and will not let you down. He will be with you from the beginning of your project, see you through the end, and even beyond that. We are so grateful for everything Sean did for us and highly recommend Aquascapes.
20:29 15 Mar 17
Shawn and his team remodeled our spa and power washed our pool. From the very beginning Shawn was very hands every step of the way thru completion. They even went back and modified the design to meet our satisfaction with no extra cost. They understand that you are spending a lot of money and want it to look the way you want it. Would highly recommend Aquascapes.
04:20 15 Sep 16
Exceeded our expectations!Honestly I don't know where to start. After almost a year, we were almost finished with our new home and knew we wanted to put in a pool. It had been over 20 years since we had built one and we knew so much had changed and we were excited at all the new technology. After interviewing 2 other pool companies and being completely sticker shocked, my daughter told us about Aquascapes. She said they were a family owned business and had a great reputation. So I gave them a call, we met and my husband and I walked out knowing we had found the company to build our pool. Sheryl came to our house, looked at the yard, listened to what we wanted and a few days later we received a rendition of the pool in our email. It was PERFECT! Actually it was better than we expected. So fast forward....our pool was started on July 6, 2016 and was finished by August 6, 2016 ! This is unheard of ! Walter was amazing to work with and he stayed on top of the whole process. (He's pickier than I am and I'm pretty picky!) There were absolutely no glitches at all! Every crew showed up on time and their work was fabulous! This is certainly a testament to the quality of employees that Walter and Sheryl have. Well I could go on and on, but let it suffice to say if you are checking around for company to build your pool, stop! I already did the leg work and did the comparisons and I truly believe that Aquascapes is the BEST pool company around! Price was outstanding, quality impeccable and customer service superior! I can't thank you enough Walter and Sheryl for putting the icing on the cake of our dream home!
19:06 12 Sep 16
We used Aquascapes Pools and Spas to build our backyard consisting of a pool, waterfall, spa, outdoor kitchen, fire pit and all surrounding decking. If possible, we would rate them over 5 stars!! We had absolutely no complaints or concerns throughout the entire building process. We originally started researching pool companies and had bids and consults with at least 6 different companies. Aquascapes not only was lower in cost then the majority of the other bids, but also gave a completely custom designed pool plan with all of our request in mind, and appeared to have the highest end equipment and warranties included. From the start of the building process, we were informed of every step and a time frame to expect. Communication could not have been better, and Aquascapes was able to respond to any calls or texts within minutes. All employees were helpful, timely and extremely professional and monitored the status of our pool 2-3 times per week. One thing that really stood out about Aqauscapes was their attention to detail. We had very specific request with color of moss rock and flagstone, Aquascapes and all their employees made sure the colors were accurate before installation and made the request seem hassle free. Communication and customer service was superb throughout entire procress, resulting in the pool being completed in less then 1 month from start date. All in all, we would recommend Aquascapes with the highest of recommendations for any backyard project.
12:53 01 Sep 16
Had my Aquascapes Pool for 3 years now and called for a warranty request for a Pebbletech issue in my spa. Due to scheduling difficulties I was on vacation when the service was carried out. When I arrived home I was blown away with the superb job they had done. With pool companies, service and warranty issue separate the men from the boys and on this occasion Aquascapes certainly delivered.
20:46 28 Aug 16
Aquascapes did a fantastic job from start to finish. Their design team was excellent and listened to all of our "wants" and put together a design that far exceeded what we could have imagined. They started on-time as promised and completed everything within their estimated time-frame, excluding obvious rain days. Their subs were all very professional, respectful and kept their work areas clean after each day. This was important to us because we still had to utilize our backyard since we have two dogs. The most important thing was their quick follow-up to any issues that we had, which is the most negative comment you hear from most reviews so we were really happy with that. We only had a handful of typical issues; nothing major. Ours was a pool renovation and outdoor kitchen addition and we love our new backyard paradise. I would recommend Aquascapes to anyone, including family and friends! Call Walter today!
14:10 26 Aug 16
18:13 22 Aug 16
Aquascapes did an extremely professional, timely and thorough job on our new pool. The project was completed when expected and without the "surprises" that I have heard from others. They were extremely helpful when we needed advice and responsive when we needed feedback.Aquascapes is a family-owned business that takes pride in their work and it shows! Highly recommended!! Thank you Walter, Sean and Corey.
18:07 13 Jun 16
Aqua scapes is a amazing creditable company.They do amazing work and are honest hard working guys!We reefer them out often to our clients for great, honest work.
18:25 21 May 16
This was our first pool and I had been told by so many people it would be a total disruption to our lives for a couple of months. My experience was quite the opposite. The service I received from Aquascapes was A+++. I couldn't have asked for better. I received nothing but the best service from everyone from my salesman, Robert, to the owner of the company, Walter! They were polite, honest, kept me informed every step of the way, and were there for anything I needed. I am recommending them to everyone I know. I love that they are a family owned company and they're all there to help out in any way needed. There isn't one single negative thing I can say about my experience with Aquascapes. They were truly wonderful!!!! If you are considering a pool, this is the company to call. You WON'T be disappointed. Now I'm going to go for a swim in my beautiful pool ; )
13:54 08 Sep 15
I truly cannot say enough good things about Walter Prescott and the Aquascapes family. They have transformed not one, but two backyards for us over the years and we recommend them to everyone we know without hesitation.When working on a large project, it's important for to have good communication and a team willing to try and accommodate requests/changes. Aquascapes makes EVERY EFFORT to make it all happen. Issues are addressed promptly and always resolved to satisfaction. The design was beautiful, the installation perfect, and process painless.While I'm happy to have it all finished and we are loving the backyard... I can honestly say we've gotten to know Walter well and will miss chatting with him and the team.
14:26 17 Jun 15
Great Job! Aquascapes just completed installing my new pool. I could not have asked for better service and communication throughout the process (Thanks Sean!). Even with all of the rain in May/June (2015) they were able to finish on time. I had high expectations and they were fully met/exceeded. I am an extremely happy customer and highly recommend Aquascapes.
15:47 02 Jun 15
Not only did we choose Aquascapes to build our pool, but we also use them for our weekly service. We feel as though we made the right decision in both cases. Before we had the pool built, we had heard horror stories from friends and neighbors about their experience with the pool companies that they used. Most of the issues revolved around delays in construction. That was absolutely not our experience. Aquascapes did a great job. Not only did they meet every schedule they committed to, but the quality in the work is some of the best we have seen. The stone work they did around the spa and waterfall was second to none. We get a lot of compliments on our pool.The weekly service they provide is exceptional as well. Their people are great, and they are never someone that you don't want to have in your back yard.We highly recommend Aquascapes.
Head Of The Table
20:27 03 Apr 15
Easily the best pool company in the area.
00:27 30 Mar 15
Nothing but a great experience working with Walter and Aquascapes! Great price with great extra features included that other pool companies we talked to were adding as extra costs. Loved that I was able to tell Walter my vision of what we wanted and he drafted a great pool that met all our needs. We really appreciated that we were never pressured or forced to add things we didnt ask for, such a nice experience. Job was complete in 3-4 weeks with crew at our house everyday doing something different. Best part of this all was the top notch customer service. We could text, email or call Walter and I would hear back either same day or next morning if it was past business hours. Even after job was complete months later if we had question we would still get the same response time. Nothing but great things to say about this company! Highly recommend if you are in the market for a new pool!The Pena's
19:16 06 Mar 15
Walter and his crew have done a phenomenal job transforming our backyard into a "destination place" . Being parents of four children ages 10-15 we wanted to make sure design would be good for us now and years into the future. Walter and his team of designers made that happen with ideas that the other 3 companies we contacted never even considered. Walter, Sean, Corey or Matt were on the site attending to each detail throughout the process and then took us through pool school to make us comfortable with operations .The fact that the weather cooperated with the digging was a blessing of course and the subcontracters that Aquascapes for specific parts of the job were top notch. My outdoor kitchen is used constantly and the fact that Walter and crew were able to integrate my 800lb smoker in the design was just icing on the cake.I highly recommend Aquascapes . Carl Monrad
14:44 25 Feb 15
After trying to get several local pool builders to design and give us a quote on a new pool we were lucky enough to find Aquascapes .we called one day they came out the next day designing and pricing the pool that same day,and 28 days later we were swimming. I would highly recommend Walter and his crew of contractors. Got in, got out and when they left, the jobsite was very clean.
17:25 21 Feb 15
We had a wonderful experience with Aquascapes! This was our third pool and will not be our last from Aquascapes. From the design phase until the completed pool Aquascapes was quality all the way. I have people ask me all the time who did our pool. I highly recommend them!
04:02 19 Feb 15
We had Aquascapes build our dream pool last summer and I can honestly say they went above and beyond in completing our project. The job took a little longer due to bad weather and timing issues but Walters' crew cranked it up and finished the job to our satisfaction. We even changed some of the plans throughout the project and Walter worked with us and finished them in time. Walter Prescott was our point man thru the entire project and he was on site during the different phases of the project. There were a couple of speedbumps but nothing is perfect and Walter was able to push thru and make us happy. Oh, and by the way, the entire project was custom made to what we wanted.I will definitely recommend Aquascapes.
05:03 18 Feb 15
We have just finished adding a pool in our back yard. We needed as much length as possible for laps as well as depth for teenage boys AND a lovely shape. Aquascapes accomplished every bit of that. In addition, we added a chiller/heat pump to extend the swimming season. The pool was drawn up and installed in less than one month. Amazing. Every team that came to do their part was fast, courteous, knowledgeable, and cleaned up afterward. We had them extend our deck and add a pergola. Now we can sit outside even if it's raining (and so can my dogs) and the big ceiling fans and pot lights look so pretty at night. Even when it's hot there is a lovely breeze on the deck. Pool school to explain all the new equipment was super helpful and their availability to answer questions that came up has been fabulous. I cannot more highly recommend anyone. We've used lots of contractors and subs for other projects and I can say that each one met a level of excellence that has been unsurpassed in our experience. Wonderful company! Wonderful pool! Beautiful back yard! Thank you, Aquascapes, for making our backyard a place we want to be in the hot Houston heat. I look forward to enjoying my yard year round now!
21:01 17 Feb 15
Aquascapes built our spa, splash pad, shade arbor and decking! We have two small girls and they have a blast playing in the splash pad. Aquascapes told me it would take about 5 weeks to complete the project. And they finished on time. We had the girls birthday party and everyone wanted to know who built our backyard wonderland! We highly recommend you talk to Sean, Chad, or Jerry for your backyard wonderland!
22:54 10 Feb 15
Aquascapes was a real pleasure to work with. They took care of me every step of the way, not just taking my money but coming to my home assessing my backyard situation. The recommendation they made was not even what I had in mind but I trusted them and now my new pool looks better than I ever imagined. I will be recommending these guys to friends and family.
01:02 30 Jun 14
We had a great experience with Aquascapes from beginning to end. Our project manager was really great at helping us get through the initial planning stages and at managing the entire project to our satisfaction. The only issue we had with the process was the electrical line to the house had to be re-routed, but we new about it in advance so it wasnt a big deal. We talked to several pool builders from the Katy area and ultimately decided Aquascapes was the best fit for us because we felt comfortable with the company representative and their price was in the mid range of the bids we received. Couldnt ask for better service and our pool looks amazing!
11:21 24 Sep 16
Worked directly with Sean Lewing for entire project (conception to completion). Weather delays were frustrating, but Sean and team made our build a priority, which was greatly appreciated. And while the project wasn't free of various issues/hiccups, Sean was great to work with throughout (and continues to support well after the completion of the project). When you use Aquascapes you don't just hire a company you actually develop a lasting relationship.
13:09 22 Jan 16
Update on my pool experience. Recently I had to have a service call from Aquascapes. Cory handled the service call and promptly addressed our problem. He was very prompt in replying to my emails. He even met my husband on Christmas Eve morning to get a part needed so our grandkids could swim.